SHIPPING & DELIVERY

Timing of Production

Upon receiving your order, we start producing your hand-made shoes with great care and finish in approximately 15, maximum 30 working days.

  • Shoes from the !Sale! section are present in our inventory. We ship your products from the !Sale! section within 7 work days.

  • Important: We work with agility and great effort to deliver your shoes to you in the shortest time possible. However, please note that during BLACK FRIDAY Campaign, the shoes' production timing will take approximately 30 work days.

  • We produce and ship tango clothing orders within 21 work days.

Delivery from Turkey to Your Country

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Standard Postal Service (PTT): The estimated delivery time varies between 20-45 days depending on the receiving country.

DHL Express: DHL's estimated delivery time is 2-7 working days, which varies according to the country. For example, deliveries to European countries are delivered within 2-4 days, deliveries to USA and Canada are delivered within 3-5 days, and deliveries to Australia may take up to 10-15 days. 

Note Especially for the EU;

Postal service is cheaper and there is a chance that it may help avoid custom taxes, which will be applied by a 100% chance when you use DHL, especially for the EU.

Please note that, custom taxes still may be applied when you use postal service, because this is the decision of your country’s custom authority.

DHL, on the other hand, is a global carrier with a very-well working system, and fast delivery service that offers comfort and speed for both the sender and the receiver.

Especially for the EU, after the new regulations on VAT (since July 2021), we believe that postal service delivery is a good alternative solution for those who prefer.

We kindly note that, we do not have any jurisdiction about the customs applications. Our intention is here with this explanation is to offer an alternative to the increased costs of shipping and help you guide through the alternatives, with our experience.

We do not ship on Saturdays, Sundays, national or religious holidays.

The total delivery timing can be estimated as the sum of time required for production plus shipping timing. 

Important Information

  • Shipping fee is based on weight, quantity and country of delivery.

  • Please note, you may be responsible for import duties and taxes on your international order. The buyer is responsible for any custom taxes and carrier charges that occur in the destination country. In addition, some orders may experience customs delays. Unfortunately, we have no control over these charges or delays and cannot predict what they may be. 

  • There are wide variations of customs policies and you should contact your local customs office for more information.

  • Delivery times are estimated, we do not provide money-back guarantees for delays.