SHIPPING & DELIVERY

Timing of Production

Upon receiving your order, we start producing your hand-made shoes with great care and finish in maximum 15 working days except special times. 

  • Shoes from the !Sale! section are present in our inventory. We ship the your products from the !Sale! section within 5 work days.

  • 13 pont is our heel height standard. We produce and ship 13 pont shoes within 7 work days. 

  • 11 and 15 pont shoes as well as custom orders are produced and shipped in 15 work days.

  • Important: We work with agility and great effort to deliver your shoes to you in the shortest time possible. However, please note that during BLACK FRIDAY Campaign, the shoes production timing may take up to 30 days.

  • We produce and ship tango clothing orders within 21 work days.

Delivery from Turkey to Your Country

​We deliver only with DHL Express. DHL's estimated delivery time is 2-7 working days, which varies according to the country. For example, deliveries to European countries are delivered within 2-4 days, deliveries to USA and Canada are delivered within 3-5 days, and deliveries to Australia may take up to 10-15 days. 

We do not ship on Saturdays, Sundays, national or religious holidays.

The total delivery timing can be estimated as the sum of time required for production plus shipping timing. 

Important Information

  • Shipping fee is based on weight, quantity and country of delivery.

  • Please note, you may be responsible for import duties and taxes on your international order. The buyer is responsible for any custom taxes that occur in the destination country. In addition, some orders may experience customs delays. Unfortunately, we have no control over these charges or delays and cannot predict what they may be. 

  • There are wide variations of customs policies that you should contact your local customs office for more information.

  • Delivery times are estimated, we do not provide money-back guarantees for delays.